FAQ

Orders & Shipping

Q: How long does delivery take?
A: UK orders are usually delivered within 2-3 working days. Pre-orders may take longer — delivery estimates are shown on the product page.

Q: Do you offer international shipping?
A: We currently sell products in the United Kingdom. Now we do not offer worldwide shipping.

Q: Can I track my order?
A: Yes, once your order is dispatched, you’ll receive a tracking link via email.

Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, Klarna, Apple Pay, Google Pay, and Shop Pay.

Q: Is it safe to shop on your website?
A: Absolutely. All payments are encrypted and processed securely.

Returns & Refunds

Q: Can I return my order?
A: We gladly accept returns within 7 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.. Please visit our Refund Policy for full details.

Q: How do I request a return?
A: Contact our support team at info@ekwonline.co.uk , and we’ll guide you through the return process.

Contact Us

Phone: +44 7446 610660
Email: info@ekwonline.co.uk
Address: 424 Idle Rd, Bradford BD2 2AR, United Kingdom

Support Hours:
Mon to Fri: 9:00 AM to 5:30 PM

Company Information:
Company Name: Ozeco Ltd 
Company Registration No: 15445991